Having a problem? You may not actually have a hardware issue at all – over the past year we have seen a lot of “Fake Alert” type viruses (or malware) on our customer’s computers. They tempt you to click on a “solution” or utility to repair the fake problem and then install a Trojan or a virus – see this Link:

We recommend that all of our customers have their Windows operating system and their antivirus software updated with current patches. If you need a new antivirus program you can use Microsoft Security Essentials or Malwarebytes – both are free for home users.